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Basic Hosting
1GB Hosting Space
1GB Data Transfer

Advanced Hosting
2GB Hosting Space
2GB Data Transfer

Ecommerce Hosting
2GB Hosting Space
2GB Data Transfer
Complete Online Store Solution

Customer Support
Two Support Plans designed to meet your needs

Coming Soon!
Online Group Calendar
Link Directory Pro
Ultimate Fundraising Site
USCNi Login
Web Site Jukebox
Web Site Video

Support & Consulting Packages

When you purchase hosting from USCNi, we fully support the service. We are glad to make sure your site is functioning and to help you with questions regarding your hosting account.

But what happens when you need updates to your web site or have technical questions that are not related to your hosting. What if you are making a change to your web site and find that you need help to fix a major error that you have made! That's where USCNi's Support Packages come in!

USCNi offers two Support Packages to fit your needs.

Basic Support Package ($120 per year)

  • General Description: This package is suited for those site owners who have an occasional question or update, or just want the piece of mind of knowing that if you make a mistake, there is someone there who can fix it immediately. Basic support may be used for tech support calls, web site updates, web site fixes, and even questions about your computer.* Basic Support may not be used for creation of new web pages or graphic design.
  • What You Receive: With the Basic Package, you receive 20 minutes of support per month. Unused time each month does not carry forward to the following month. If support work requires more than 20 minutes, USCNi will bill the Client for the extra time at $80 per hour; however, rather than charging a minimum or rounding up like many companies do, we bill by the minute so you pay only for work you receive. USCNi will not charge for time required to fix issues that are caused by USCNi or that are reasonably expected as part of your hosting account.

Advanced Support Package ($160 per 4 hours)

  • General Description: This package is suited for those site owners who need regular updates or ongoing support for their web site. Advanced Support may be used for tech support calls, web site updates, web site fixes, questions about your computer,* adding web pages to your site, or limited graphic design.
  • What You Receive: With the Advanced Package, you receive 4 hours of support that may be used during a perdio of 12 months from the purchase date. If the 4 hours is used up before the 12 months expire, you may purchase another block of 4 hours. At the end of the renewal year, any used time from the first 4 hour block is not carried forward to the next year. Any work done that is not covered under the Advanced Support Package is billed at $80 per hour; however, rather than charging a minimum or rounding up like many companies do, we bill by the minute so you pay only for work you receive. USCNi will not charge for time required to fix issues that are caused by USCNi or that are reasonably expected as part of your hosting account.

Support plans are available to any organization, business, or entity
regardless of whether you host with USCNi or not.

*USCNi does not provide support directly for your computer hardware, but may help you in determining the problem and directing you to the correct party to fix the problem.

 


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Questions? Prefer to order by phone? Contact us at:
CompleteWebPackages.com
c/o U.S. Consumer Net, Inc.
P.O. Box 71085, Knoxville, TN 37938
865-687-7698 or Toll Free 1-888-WWW-USCN (999-8726)
sales@completewebpackages.com

Complete Web Packages is a division of U.S. Consumer Net, Inc.  (USCNi).  USCNi is a full service web services provider. We've earned a reputation of excellent customer service by (1) providing professional services at an affordable competitive rate, (2) listening to our customers and responding to their needs, (3) working to help each customer succeed. USCNi provides a full range of Web-related services in addition to the hosting-related services found on this site.  For more information, see www.usconsumernet.net. Copyright 2002. All rights reserved.  Member of the U.S. Consumer Network.