Customer Service
We have a whole Customer Service and Support web
site created specifically for our customers. It's all waiting
for you at www.usconsumernet.org.
You will find:
FAQ:
FREQUENTLY ASKED QUESTIONS
Have a question? Check here first. Our FAQ is well-organized
for you to be able to quickly find the information that you
want.
SUPPORT
REQUESTS
Can't find the information that you are searching for?
Need an update for your Web site? Need technical support?
Submit a support request with this form.
Want to Be Sure Your Site is Effective?
Read this article: Three Key Reasons
Why Your Customers Don't Buy From Your Web Site
Do you need more personalized support?
We always support our web hosting. However, you may need
help fixing errors you make on your Web site, configuring your computer
for email, answers about Internet-wide issues such as privacy and antivirus
software, or perhaps something as simple as solving browser problems.
Therefore, we offer three methods of additional support.
- Per
Occurrence, $80/hr billed by the minute
Call our toll free number for phone support. You pay only for
the time required to solve your support issue.
- Basic
Support Plan, $120/year
Basic Support includes 20 minutes phone support per month. Time
over 20 minutes is billed at the Per Occurrence rate. Unused
time per month does not carry forward.
- Advanced
Support Plan, $160/year
You receive 4 hours of support that can be used anytime within
a 12 month period. If you use up your 4 hours, you may purchase
another 4 hours, downgrade to the Basic Plan, or simply pay Per Occurrence.
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